Facing a hiccup with your Zumy experience? Here are quick solutions to the most common problems reported by users.

📩 Didn’t Receive OTP?

If you're not getting the login OTP:

• Make sure your email is entered correctly.

• Check your spam or promotions folder.

• Wait a few moments and tap “Resend OTP”
  

🚦 Rider Delayed or Unreachable

We apologize for the delay. Here's what to do:

• Check live tracking on the History page.

• Tap “Call icon” next to Runner and call Him

• If the rider is unresponsive for more than 10 minutes, contact our help team — we’ll step in immediately.

🗺️ App Crashing or Map Not Loading?

If your app isn’t working properly:

• Force close the app and reopen it.

• Make sure your device has a stable internet connection.

• Check your device’s location permissions for Zumy.

• Update the app to the latest version from the Play Store or App Store.

Still not working? Contact support — we’ll help you out right away.